Shipping policy

Shipping Policy — RoseMaria’s Magnolia Sweets

1. Made‑to‑Order Production

All baked goods and dessert catering orders are made to order. Production begins immediately once an order is placed. Because we do not operate a storefront and cannot resell canceled items, all sales are final.

2. Processing Time

Orders are prepared fresh. Processing times vary depending on product type, order size, and event needs. Customers will receive an estimated pickup or delivery time at checkout or during order confirmation.

3. Pickup Orders

Pickup is available at the scheduled time provided. Customers are responsible for arriving on time. Missed pickups do not qualify for refunds or replacements.

4. Local Delivery

Local delivery may be available for certain areas. Delivery fees, availability, and scheduling will be shown at checkout or communicated directly for catering orders. If the customer is unavailable at the delivery time, the order may be left at the designated location or returned — no refunds will be issued.

5. No Shipping by Mail

Because all products are perishable and made fresh, we do not ship orders through USPS, UPS, FedEx, or any mail carrier.

6. Weather & Handling

Customers are responsible for properly storing and handling baked goods after pickup or delivery. We are not responsible for damage caused by heat, improper storage, or transportation after the order has been received.

7. Order Changes

Changes to orders (pickup time, delivery details, product adjustments) must be requested before production begins. Once production starts, changes cannot be made.